041: The Empathic Researcher


The Empathic Researcher

Christine Balatbat

Christine Balatbat is a customer experience officer in JG Summit Holdings Inc., one of the biggest conglomerates in the Philippines. A normal weekday for her is moderating research studies, synthesizing qualitative data and communicating findings to stakeholders. Over her 7-year career she became the UX research manager of OLX Philippines, did experience design for On-Off Group, and co-founded UXPH in 2014.

In this episode, we talk about UX research in an agency, product company, and conglomerate, specialising as a user researcher, how to communicate user research results, and so much more.


Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems - https://www.amazon.com/Rocket-Surgery-Made-Easy-Yourself/dp/0321657292
Designing for the Digital Age: How to Create Human-Centered Products and Services - https://www.amazon.com/Designing-Digital-Age-Human-Centered-Products/dp/0470229101/
The UX Book: Process and Guidelines for Ensuring a Quality User Experience - https://www.amazon.com/UX-Book-Guidelines-Ensuring-Experience/dp/0123852412
Interviewing Users: How to Uncover Compelling Insights - https://www.amazon.com/Interviewing-Users-Uncover-Compelling-Insights/dp/193382011X
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams - https://www.amazon.com/Mapping-Experiences-Complete-Creating-Blueprints/dp/1491923539
Usability Testing Essentials: Ready, Set...Test! - https://www.amazon.com/Usability-Testing-Essentials-Ready-Test/dp/012375092X

Tin’s Social Media
Facebook - https://www.facebook.com/avesen20
LinkedIn - https://www.linkedin.com/in/avesen20/

UXPH - https://www.facebook.com/groups/uxphilippines/

Alexis Collado